Refund Policy

Refunds/Exchanges
We do not offer refunds or exchanges on items which are tailor-made/bespoke for you. This is correct as part of the Consumer Contracts Regulations 2014. You have 7 days from placing your order to change your mind and request a refund. Additional non-returnable items include Gift cards.

For all other items; you are eligible for a refund or exchange and our policy lasts 30 days from date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Item with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at periwinkleandclay@gmail.com.

Sale items (if applicable)
Unfortunately sale items or seconds cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at periwinkleandclay@gmail.com and send your item to: Periwinkle and Clay, 12 Southdown Road, Thatcham, Berkshire, RG19 3AP.

Postage
To return your product, you should mail your product to: Periwinkle and Clay, 12 Southdown Road, Thatcham, Berkshire, RG19 3AP
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are posting an item over £50, you should consider using a trackable postal service or purchasing proof of postage. We don’t guarantee that we will receive your returned item.