Refund Policy

-- Last updated 24th May 2018 
 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
 
To be eligible for a return, your item must be non-personalised, unused and in the same condition that you received it. It must also be in the original packaging.
 
To complete your return, we require a receipt or proof of purchase.
 
Non-returnable items

- Personalised/bespoke products unless damaged at the point of receipt or supplied with errors caused by our negligence – please refer to our customer promise.

- Gift cards

- Any item that is returned more than 30 days after delivery

 
There are certain situations where only partial refunds are granted (if applicable)

- Any item with obvious signs of use

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

- Any item that is returned more than 30 days after delivery

 
Refunds (if applicable)
To complete your return, we require a receipt or proof of purchase.
 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account or Paypal again.  Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at hello@periwinkleandclay.com.
 
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
 
Exchanges (if applicable)
We only replace items if they are defective or damaged as part of our customer promise if you’re not happy. Please send us an email at hello@periwinkleandclay.com to discuss in the first instance and send your item to: Periwinkle and Clay, Suite 3, Thatcham House, Turners Drive Thatcham, RG19 4QD, UK.
 
 
SHIPPING
To return your product, you should mail your product to: Periwinkle and Clay, Suite 3, Thatcham House, Turners Drive Thatcham, RG19 4QD, UK.
 
You will be responsible for paying for your own shipping costs for returning your item unless the item was faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
 
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping a framed item, you should consider using a trackable postal option, for example, Royal Mail Signed For. We don’t guarantee that we will receive your returned item.

CONTACT US
For more information about our refund policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@periwinkleandclay.com or by mail using the details provided below:

You can also contact us through our customer contact page.

Periwinkle and Clay
Suite 3, Thatcham House
Turners Drive
Thatcham
RG19 4QD
UK